snip·pet | noun
A small part or piece of something, especially of written or spoken language.
e.g. The journalist included a snippet from the president's speech in her article.
Gruff | adjective
Rough and unfriendly in manner or tone.
e.g. The gruff voice on the phone startled me.
gou·rmet | adjective
Relating to or characteristic of high-quality or sophisticated food and drink.
e.g. The gourmet restaurant served exquisite dishes with impeccable presentation.
Phrase & Idioms
not have a good word for
to think that someone or something is not very good.
e.g. The press never have a good word for him.
Phrasal Verb
do (something) over
to do something again from the beginning, especially because you did it badly the first time.
e.g. We cannot afford to have the apartment done over.
Quote
"Our customers don't care about our problems, they care about their problems."
-- Mark Hunter